Although guests rarely get to know the owner of an establishment, their opinions of their F&B experiences are often shared. Opinions that are based on interactions they have with front of house staff like reception, concierge, waiters, bartenders & duty managers.

HCIG deliver a range of bespoke training courses to staff and their systems to help optimise the relationships that occur between requests and returning customers.

Practice makes permanent and the effective pre-launch training of venues is essential for staff and management to meet the expectations of the marketing investments made.